Kadence Technology, Inc., also known as Kapitol Reef Aquatics, uses this website as its preferred means for processing orders. We generally ship product orders within three working days of receipt of the order. You will be able to select your shipping arrangement at the time that your order is placed. In the event that we are backordered more than two weeks, we will notify you via email. If we are unable to meet your order request within thirty days, we will notify you once again. We will notify you via email as soon as orders are shipped. Orders may be cancelled at any time prior to shipment.